~New Ideas

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  1. exclusive ambassadors avatar

    ambassadors should have more then 1 single avatar, just like belts on martial arts

    75 votes
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    3 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  2. xbox ambassador to xbox support communication

    There is sometimes our resources run dry or the sitatuion requires it to be passed on to xbox support staff, What i suggest to give better service is a tool that allows us to make a summary of the chat and communication with the client/helpee to pass on to xbox support, either be a number of the summary made by the ambassador or a copy of the chat itself with a summary at the top to save the client to repeat themselfs. And allows them to feel like they are getting better service. Feedback of this idea is appreacted.

    54 votes
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    10 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  3. Ambassador Lounge support for the Colorblind

    I recently found out that one of our fellow ambassadors are colorblind and cannot distinguish between Users who are there or are away. (The Green vs Orange is indistinguishable). I therefore suggest we find either a better way to represent Home and Away or at least put a line break that breaks up the user box on the right side of the lounge to distinguish People who are there vs. those away.

    40 votes
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    5 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  4. Raise the prerequisites for becoming an Ambassador

    As it stands currently, the prerequisites in order to become an Ambassador are so minimal that essentially the entire community is eligible for the program. In my opinion, the requirements should be stricter than they currently are in order to ensure that the Ambassadors have sufficient experience and knowledge to help others. For example, requiring an account to have a Gold subscription for at least 5+ years and a gamerscore of over 50,000 in order to register with the program. Currently, many of the Ambassadors whom I've encountered have no idea what they're talking about and actually try to discredit…

    34 votes
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    9 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  5. Xbox Ambassador Option to Forward to Xbox Support Chat

    Add a button or menu in the Ambassador's Support Chat to allow Ambassadors to connect users/customers straight to Official Xbox Support Chat so that they can do things we can't like refunds.

    33 votes
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    5 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability for Ambassador to continue accidently closed conversations

    Display a message to the helpee that the Ambassador was disconnected. Allow the ambassador a certain amount of time to reconnect to the helpee. If the Ambassador doesn't return to the chat, send the question back to the bank, and when another ambassador accepts the question display the previous chat log.

    29 votes
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    3 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  7. mini game for helpees while they wait

    Often times questions can be sitting in the queue for a few minutes before an Ambassador picks it up. Sometimes when an Ambassador does pick up the helpee is long gone.

    Perhaps a mini game could keep them occupied while they wait? Even something as simple as pong.

    26 votes
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    4 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  8. (Idea for the ambassador website) Add another tab in ambassabank that says notes where you can save notes...

    It would be nice to have something like this where you could have notes for yourself when helping people in chats etc..

    26 votes
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    3 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ambassador ticket\history

    Create a system for people to review their contact with Ambassador support.

    This should also be tied into a case accessible by agents when they contact Xbox support.

    An option to report an ambassador in cases where personal information was stolen/requested/abused should be available to both supporties? and Xbox support.

    25 votes
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    1 comment  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  10. When speaking with microsoft or xbox ambassadors add a prompt button asking you if you want to leave if you ever press the back button to av

    When speaking with microsoft or xbox ambassadors add a prompt button asking you if you want to leave if you ever press the back to avoid accidentaly quitting conversations

    21 votes
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    1 comment  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  11. [Ambassadors] Feedback on Ambassador chats.

    I'd like to get feedback, either from staff, alpha's or other ambassadors on how well/poorly we did in a chat.

    I think this would be a valuable learning tool for us and I welcome the feedback.

    21 votes
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    0 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  12. Check Ambassador names before auto enrolling to program.

    Simple suggestion I hope, but one that could do with checking before anyone is auto enrolled onto the program. It would be good if the staff could check people's names before automatically giving them access to the program. Especially if you name has references to mature content, drugs, or anything loosely related to body parts or other non safe for work content. We're ambassador's of the community and would like our fellow helpers to be as upstanding and respectful as possible - it would be good to see extra care is taken before people instantly join.

    20 votes
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    5 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ambassador Secondary Twitter Registration

    I've never been able to use Watchtower because I accidentally registered my primary personal Twitter account instead of my Xbox related Twitter account. There is currently no way to disassociate or change your Twitter account once you are registered for Watchtower (login error occurs). This would be a great feature for those of us who have this same issue to be able to contribute to Watchtower with our fellow Ambassadors.

    20 votes
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    2 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  14. Xbox Ambassdor store for those who aint always active but do try

    Xbox ambassador store for the IRL stuff for people who do not have the time but want to feel part of the team can purchase
    a xbox ambassador shirt or hat nothing speical just small little tokens like that to make them at least feel like part of the team. The most major stuff with intresting designs, Are the give aways :)

    20 votes
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    4 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add ambassadors tab in smartglass app

    Have a tab on the side of the screen if your an ambassador so you can access all the necessary content for xbox ambassadors

    19 votes
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    1 comment  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  16. Xbox Ambassadors Discord Server

    Although we have the lounge, it is stil rather limited. I have been apart of two seperate Discord severs, for around a year now. The possibilities are endless.

    Multiple channles both for staff, ambassadors and the public

    Voice channels to improve customer support and relations etc.

    It would not be hard to setup, sort permissions and channels out.

    I know many ambassadors, including myself would like this?

    19 votes
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    0 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ambassador Bank exclamation mark for new Messages should stand out more

    Hey there,

    So we had a Little conversation in the Lobby about using Multichat and stuff.
    There is in the upper right of the bank the exclamation mark that shows up if the helpee in the other Chat replied.

    We came up with the Idea that it should stand out more from the rest. It would be great if it would be in a different Color, e.g red or yellow to gain more Attention. It can be overseen quick and not everyone is aware that its there.

    18 votes
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    4 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  18. Xbox Ambassador Lounge notifications

    I think it would be good if when we receive notifications when we are offline/away we can jump to that part of the text instead of receiving the text reply mention then we would know the context. Sometimes I cant remember what I said or what the reply is to. If there was a screenshot of the text, I think that would help

    17 votes
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    1 comment  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  19. Timeout for idle users - Xbox Ambassadors

    Add a timer to the Ambassador Support chat which counts down say 3 minutes and automatically sends a message to the customer telling them that they've been idle and need to respond. After the warning is sent, start a second timer for 2 minutes if no response is returned. After the second timer is up then an option for the ambassador to disconnect due to the customer being idle should appear. Both timers will reset when a message is sent from the customer and the ambassador can pause or disable the timer if they instruct the customer to due something…

    16 votes
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    3 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
  20. Reward Ambassadors with Microsoft Reward points.

    Give out Microsoft Reward Points for Xbox Ambassadors.

    You could create missions that give Reward points for completion.

    Reward points could be given for different activities.

    I know I would love to get reward points for my efforts as an Xbox Ambassador. What do you think?

    12 votes
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    0 comments  ·  Xbox Ambassadors  ·  Flag idea as inappropriate…  ·  Admin →
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  • Don't see your idea?

The Clubs & LFG Forum Is Live!

Our newest Feature Area forum, Clubs & LFG, is now live! We've added a bunch of ideas that you can now vote on both in the Feature Area forum and in the Clubs & LFG category of theNew Ideas forum!


Go to the new Clubs & LFG forum and vote for your favorite ideas!



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