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Repair Option for Xbox Elite Controller

Seriously, there should be a repair program in place for these controllers. Especially for the price. I not saying it should be free, but it definitely should not cost the full price of the controller.

Why? I am on my second xbox elite controller whose Left button (on top of the controller --NOT a magnetic piece) has physically broken due to normal play of Halo 5. There is no way to have the button

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  • AbsentKestrel40 commented  ·   ·  Flag as inappropriate

    Hey guys and gals

    G4Z is correct...in some countries the warranty laws are much different. Im located in the us so me and everyone else only has 90 days worth of coverage on all things like controllers headsets batteries and so on. It sucks but 90 is better than 30 days thats for sure but issues usually happen after the 6-8 month mark so that 1 year warranty the eu gets would be a huge help to us americans. Oh well.

    Anyway like my many posts over the past couple of years...if u guys need ne help with options repair wise i can point u in the right direction. Feel free to email me at numnutz2009@gmail.com or message me on xbox live using my gamertag D2B2009. I havent been on xbl the past few days because of work so emails get faster replies but xbl messages are fine with me too but it might take longer to get a reply sometimes.

  • G4Z igi commented  ·   ·  Flag as inappropriate

    Well I got mine repaired for free because I live in the UK and having a 90 day warranty is against the law here (and in the rest of the EU).

    That being said, why hasn't this design flaw in the bumpers been fixed yet, my elite controller was a revision 004 and only 5 months old and the bumper broke from normal use

    There are hundreds of posts online about it and it's simply not a matter of if your controller will break, but when.

    This needs to be fixed, if my replacement also breaks within 5 months I will also be returning that for repair.

    Maybe MS can do themselves a favour and actually resolve this issue properly

    Also not happy that it's taking a month to turn around the repair.

  • CJLogix commented  ·   ·  Flag as inappropriate

    my elite controller still working great, but i would love to get some new thumb sticks cause they are all worn out, and paddles cause I lost them.

  • CSW652 commented  ·   ·  Flag as inappropriate

    My 1st "Elite" controller (came with the elite console) the grips started peeling and falling off after about 8/9 months. Had to call support twice, but had the controller replaced under the console's warranty. About 8 months after getting the 2nd one, the grips started peeling again, but kept playing with it. The inner grips (under the bottom paddles) started peeling and then the right bumper stopped working. Left a 1 star review on the store page, was told to contact support and was ultimately told they wouldn't replace it again - go buy a new one. Why would I buy another clearly defective product especially at that price?

  • AbsentKestrel40 commented  ·   ·  Flag as inappropriate

    If you guys need help with your controllers feel free to shoot me an email at numnutz2009@gmail.com or you can message me on my gamertag D2B2009. I can help point you in the right direction on what is needed to get your controller fixed. It doesnt hurt to ask i think and it can save u from buying another controller 99% of the time.

  • Stefantastik commented  ·   ·  Flag as inappropriate

    I'm on my second elite controller as well. Got sent a new one after the first one had major drift issues even past my guarantee. Unfortunately after 3 months my new controller has the same issue as the first and Microsoft says they can't do anything about it because the first one was a courtesy replacement and had no guarantee on it. So, thank you Microsoft for sending me a defective controller.

  • Death2Unicorns commented  ·   ·  Flag as inappropriate

    This controller is a joke. Terrible quality control. Both analog sticks became very loose within 2 months. The left started drifting up very badly and eventually wouldn't register when I pushed up. Was just out of warranty when I contacted customer service. the guy said I'm out of luck buy a new one. so i'm stuck with a broken $150 controller. I've never had an issue with any other Xbox controller. My original Xbox, 360, and stock Xbox one controllers all still work fine. I've read numerous other instances of this happening. Along with the bumpers falling out and grips peeling off. It's a joke Microsoft won't fix this issue or even address it. Top it off with a joke of a warranty and no support. I had an Xbox one X pre-ordered but after dealing with this joke I promptly cancelled.

  • moltarr bunny commented  ·   ·  Flag as inappropriate

    I'm on my second controller, it's not even 3 months old, and it's not even under heavy use or abuse and the trigger is firing when left stick is clicked. I've reset the device, made sure the left stick click is not mapped to anything else, and still have the issue.

  • x VinnieMac x commented  ·   ·  Flag as inappropriate

    Ive had to replace my bumpers TWICE and the rubber grip started to peel off. ordering replacements off amazon is hit or miss. ITS ABSOLUTELY UNACCEPTABLE

  • vtectan commented  ·   ·  Flag as inappropriate

    8 months old..RB broken....and the retailer (Emag Romania) 2 years guarantee is useless for this kind of problem....repair cost 153$ :))))))) very low quality product...I don't recommend it..nice matterials,nice sticks,paddles but if doesn't work is garbage

  • AbsentKestrel40 commented  ·   ·  Flag as inappropriate

    I agree guys...it blows! But like i tell people in the same situations as u...its cheaper to get your controller fixed than it is to replace it with a brand new one. Not to mention you will be left with a brick that could be used again for a few bucks...

    Ne way if you guys need info/help with ur controllers feel free to shoot my a message on my gametag (D2B2009) or you can shopt me an email at numnutz2009@gmail.com. I can get you pointed in the right direction or provide advice on what to do next with your controller because not every fault is the same and some may be unfixable.

  • TheEstabanKing commented  ·   ·  Flag as inappropriate

    SAME! I have broken the LB TWICE while playing Halo 5 and Rocket League. The second one broke within 2 months

  • OMG IT DRIFTY commented  ·   ·  Flag as inappropriate

    Should have to fix the rubber coming off the handles and should be offer free under warranty and global

  • AbsentKestrel40 commented  ·   ·  Flag as inappropriate

    Saviormoney - its not so much that we r hard on our controller. Things like drifting can come from game that use the l3 and r3 buttons alot to do things like crouch and run. Those put alot of stress on the internal analog stick and do the most wear to it causing drifting. I do agree that alot of controller get beat up from hard use though.

    If anyone needs help with their controller im still here providing info and support. You can shoot me a message on xbox live using my gamertag "d2b2009" or you can email me at numnutz2009@gmail.com and i will do my best to get you the info u need to get back up and running with ur elite controller again.

  • SaviorMoney commented  ·   ·  Flag as inappropriate

    Man, y'all are HARD on your controllers. Ive had mine since day one and the only issue I have had is the rubberized grip on the left side starting to peel off. The controller itself is tip top. I would like to see a repair program in place though. As many have stated already, we do put down a hefty sum for these controllers

  • sarcoodian1 commented  ·   ·  Flag as inappropriate

    What this person said..."I'm on my second Elite in 3 months, soon to be third since I ordered another one to replace the second one that I received via RMA.

    What the hell, MS? This controller is almost perfect but I just can't recommend it due to its lack of reliability which would be acceptable if not for the fact that 90 days isn't good enough for this device. I have regular, pre Xbox One S controllers that work fine.

    At this point, I'd take a regular controller that just had paddles on the bottom."

    100% agree.

  • sarcoodian1 commented  ·   ·  Flag as inappropriate

    Quality on this controller is a joke. Never before have I had to replace a controller... this ones broken twice

  • AbsentKestrel40 commented  ·   ·  Flag as inappropriate

    If you guys need help with ur controllers feel free to shoot me an email at numnutz2009@gmail.com or you can send me a message through xbox live using my gamertag which is d2b2009. Most issues are able to be fixed so its better than having to buy a brand new controller.

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