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Extend the Warranty for Elite Controllers from 90 days

Analog sticks wear out to quickly for the 150.oo price.Back ur cntrlr up with a proper warranty and I'll buy it.Or lower the price to 75.oo with a 3 month warranty.

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Snatas77th shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • KTG TasWho commented  ·   ·  Flag as inappropriate

    Based on the hate emails i have sent them, the staff that agrees how horrible their products are and just keep saying I wish I could do something for you but cant, the ideas I have submitted...Microsoft has done nothing. I have 3 Xboxes and an elite controller in my house that currently have (no fault of mine) defects. No power, cant use discs, cant plug in an Ethernet cable and right bumper loose. There are almost 1600 votes on this and 2 years of people begging for something from Microsoft yet nothing. Here is the bottom line...

    -MICROSOFT IS A *** COMPANY
    -THEY DON'T CARE ABOUT THEIR CUSTOMERS BECAUSE THEY KNOW THEY HAVE US ADDICTED TO THE XBOX PRODUCT
    -THEIR PRODUCTS ARE SUB PAR
    -THEIR WARRANTIES ARE DESIGNED TO PROTECT THEM FROM EVERY HAVING TO REPLACE THEIR FAULTY PRODUCTS
    -THEIR CUSTOMER SERVICE IS ATROTIOUS

    AND THEN END ALL BE ALL IS THERE IS NOTHING WE CAN DO ABOUT IT BECAUSE THEY DON'T CARE!!!

    If only my friends all played on Playstation....Ive never had any issues with Sony Products.

  • Ryanbo commented  ·   ·  Flag as inappropriate

    I agree. my left stick is drifting now after 5 months. $150 is a chunk of cash to drop for something that fails under its normal/intended use after 4 months and 3 weeks...

  • Ashkaan4 commented  ·   ·  Flag as inappropriate

    Phil Spencer, you suck! How can you bring a controller 3x the price of any other to market with a 90-day warranty? You're telling the public that you don't believe in your hardware.

  • xSEViiNxSiiNSx commented  ·   ·  Flag as inappropriate

    I am having to frankenstein my elite controller with another to get 1 fully working controller because microsoft said i was out of waranty, on the plus side im going to try and modify one of the shells of the controller so it wont have they stupid grips that peel off but instead will be just plastic like the rest of the controller.

  • VoodooSonny commented  ·   ·  Flag as inappropriate

    I recently bought Xbox Elite controller number three, and THIS time I got the geek squad coverage from Best Buy. I highly highly recommend it. My right toggle floated on the last two within 6 months, and the Microsoft Store in The Woodlands Mall here in Texas treated me so horribly, that I'll never buy from them again. As a former Best Buy employee and avid gamer, I highly recommend this. $20.00 for two years, no questions asked.AND you can insure the next one when you replace it, for the mere $20.00. The Elite controller is amazing, changed my gaming style forever, but not built to last at all.

  • Mohandas commented  ·   ·  Flag as inappropriate

    Unreal...JUST past my 3 months and my shoulder button broke playing For Honor.
    $175 for 90 days...F U M$

  • Andy JWM commented  ·   ·  Flag as inappropriate

    Bought one online. After 14 days a paddle felt loose, checked warranty online and only 90 days? sent back to retailer with their 28 day return policy.

    If this was a mechanical keyboard or a mouse costing 119.99 I would expect it to last for 5 years!!

  • blidside commented  ·   ·  Flag as inappropriate

    Basically 2 years later, and still no response to this. Shame, really. The bumpers, thumbsticks and grips on this device don't last at all.

  • HD Nyxz commented  ·   ·  Flag as inappropriate

    Bumpers broke after 100 days and they said nothing could be done since warranty is only 90 days. 6 months after purchase grips have also come off. Representative directed me to this forum yet no one seems to give a crap and respond to over 1494 votes ...

  • xxPROBIExx commented  ·   ·  Flag as inappropriate

    BTW 90 days isnt covering you all. Read it and it considers all these... normal wear and tear

  • xxPROBIExx commented  ·   ·  Flag as inappropriate

    I have 3 Microsoft Xbox one controllers break. I posted year ago. Since the new one that replaced 1st 3 broken

  • wHYTEoUT commented  ·   ·  Flag as inappropriate

    On my second elite controller so far, my left analog is now acting funny. Very poor quality.

  • Caveman Wyrmgod commented  ·   ·  Flag as inappropriate

    For me it's the rediculous rubber grips falling off. Would be nice too, if the support site actually let you register the thing to get it serviced, instead of telling you to register when the site won't take serial numbers for accessories. For something that costs nearly half the price of the console, it's rediculous to only have a 90 day warranty.

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