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Xbox Live Complaint System (Include Video when reporting)

I think we should be able to add in video or pics along with complaints. This is specific to issues where we are trying to report someone for cheating/system tampering (aka modding). Who knows how long the xbox live agent assigned to a complaint spends observing a player to determine if they are cheating. Wouldn't it be far easier if they could just watch a 5 minute clip uploaded along with the complaint?

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  • MPGamer18 commented  ·   ·  Flag as inappropriate

    Microsoft needs to do away with the Reputation system entirely and just do this. I've been gaming on Xbox Live for over 10 years and have never had an issue with another player. PSN too. I just picked up Dead by Daylight and have two negative feedback from a salty player. Cheating and unsportsmanlike. I was warned not to get the game on Xbox as players will do this in the game without cause and it makes me not want to play the game anymore for fear of getting the "avoid me tag".

  • LADY LEX001 commented  ·   ·  Flag as inappropriate

    I am very disappointed in xbox . my sister and I bought my nephew xbox live cards from dollar general on a sale for the holiday as part of his christmas gift. No one in the store told us the code were not on the card they were on the receipt. Not thinking we got rid off the receipt. Now they are no good cause the code is not on the card. Their should be some better type of indication on the card that you uave to keep the receipt. Especially for people who are buying them as gifts so that no one has to experience the waste of money and a dissapointed teenager.i have also complained to the store as well.

  • OGGgirlX420BL4Z commented  ·   ·  Flag as inappropriate

    I agree with this post. I have alot of clips saved from people who i have reported for cheating that nothing has been done about the player.

  • xXAwesomeXx1082 commented  ·   ·  Flag as inappropriate

    I was just playing games when a 2 random person messaged me say to go on this video chat site and was making sexual remarks and making try to go onto a porn site could you ip ban them so they cant make anymore accounts to do this and do it to other people, because its really annoying and disturbing. there gt's are TenRobin6673169 and InsectCello9765

  • Boom Dead FAIL commented  ·   ·  Flag as inappropriate

    redassbaboon12 Lol, Kind of hypocritical... I played BO with you earlier, and while you were AFK I shot you with 2 RPG rounds and stuck you with a semtex. The only way I could kill you was by knifing you... TBF I cant complain as for the following 2 games you were on my team.

  • redassbaboon12 commented  ·   ·  Flag as inappropriate

    Hey all I play call of duty black ops every night on the Xbox 360 I play hardcore capture the flag anyway there is theses 5 players that cheater all the time on online multi-player I reported them so many times but still they cheat there names are GRIMREAPER TN , AlaskansouljA , WoodlandRumble , XBadBre3Ds GemX , Chity OF someone please please help us they are destroying the game

  • WWWVWWWWWWMWWWW commented  ·   ·  Flag as inappropriate

    I was just playing call of duty infinite warfare and then I got into a game with CAPTAIN10K and Karoth Shadow they were glitching on zombies and exploited the game weaknesses to get far in the game please take action against them

  • BLACKxMAMBAxKB commented  ·   ·  Flag as inappropriate

    I also recorded a video of that and would like to post it here so everyone can see what I'm talking about if possible. My modem had no errors in it's log what's so ever so it is not me with internet issues. At all. I monitor my connection constantly.

  • BLACKxMAMBAxKB commented  ·   ·  Flag as inappropriate

    Played Mut17 and played against this one player WeightierAlarm2 and this is the 3rd time I play against him and he does this disconnect glitch so even thou I'm winning I lose at the end. Why can't we just bring that Avoid a player feature so we don't have to go trough this anymore. He ain't the only one using that glitch either. It sucks going all the way to Super Bowl and losing just like that. It really sucks.

  • PHANTOM500000 commented  ·   ·  Flag as inappropriate

    OMG TITANFALL!!! the aim assist controllers, the usb memory mod devices, the triggerbots, It is getting insane all the cheaters. I can screen capture I can record video evidence I can even report them but it never ends. Soon everyone will have mods. When are we gonna be able to submit video evidence of cheaters?!!! Denying they are out there is ridiculous. GEN 1 Rank 50 is a good give away for modders. They get gamertag banned then start another. Let me send you evidence of these players already. It ruins the game for real gamers.

  • ARabbidLesbian commented  ·   ·  Flag as inappropriate

    I do not play online often. I only have gold in order to play with my friends back home in the US while I'm out on contract.
    Yesterday, a friend was playing Titanfall on my xbox and happened to join a match mid game. The round was lost and a user felt the need to send 'Your SH$%'. I corrected their grammar and was going to leave it alone. They then felt the need to continue attempting to 'abuse me'. So, I replied with the same respect I was given. A bit childish on my part yes, (as I could have just left it alone) but warranted due to the uninitiated message I received. To clarify further, my mic is broken so I could not have been verbally abusing anyone.
    This user then felt the need to report me and I got a 1 day suspension. Which, honestly doesn't bother me at all on losing access. But, it does bother me on principle. Now my rep took an unneeded ding and my buddy couldn't play anymore. But, I see this as a problem for many users that play very well and get reported by trolls or people with a grudge. I should have been able to review my case and report it for in depth investigation. I do not mind it being showed the mild curse word I used simply to prove I did not instigate the exchange and get that user on some a sort of watch list. If they messaged abuse to me for no reason I'm certain they're doing it to others, and that should be stopped. Along with their pettiness and abuse of a legitimate reporting system. If a report comes in, picture or video MUST be mandatory. 'Xbox record that' or 'Xbox, take a screenshot' exist and should be utilized to avoid fraudulent or wrongful activities.

  • ShAdoW1Fox commented  ·   ·  Flag as inappropriate

    We all use Game DVR. Sometimes we take clips of bogus deaths that from our end shows many bullets flying through our enemies but their one bullet kills us. Or a football flying through our team mate and into the hands of the other team. Various reasons. So we should be able to report these troublemakers and include DVR clips of what happened to better prove the issue going on and solidify a case against someone whom may/is/totally cheating/lagging/boosting/glitching. If you agree with this thought, please click vote so we can better turn this people in and make the world of xbox a better and cleaner place to clean for all!

  • FadelessLion057 commented  ·   ·  Flag as inappropriate

    I bought an Xbox one from the Xbox store, it said I would get a $60 store credit. Nothing came in the box. No place to find to complain to on this whole website. No online help I could get, no email to send to just a bunch of FAQ's. Seriously, I EFFING HATE Microsoft. I'm throwing one or both of these machines in the trash.

    Also bought Call of Duty black ops at Fred Meyer, got it home and only then noticed it was for 360. No big, I loaded 360 and slipped in the disc. The machine doesn't allow me to play the game I just bought unless I sign on to xbox live. I try to sign onto xbox live, and it doesn't let me. Spent two hours trying to get a new password, no going. This is the only place I found to complain to, everything else I clicked on just ran me in circles, just like when I try to sign and and need help, all the links I go to just run me in circles and the only two options I ever can get is I signed in using the wrong email or password, which seems unlikely since they were saved, but I put them in many times, or get a new password, that doesn't work for some reason. So I guess Xbox doesn't allow a One and a 360 to be used in the same effing house?

  • AlteredWig97932 commented  ·   ·  Flag as inappropriate

    This is just a complaint. I want a patch for Xbox 1 to allow games to run in split screen. My fault, I should have looked at the system more closely and gone with the 360 but I assumed the newest system would have all the same features and the basic of allowing family and guests to play together on a system in one house. I am very upset with my purchase and it only allowing one person to play at a time in most games. We just spent close to $500 to have one child play a game at a time. What a waste.

  • RuthenicTech766 commented  ·   ·  Flag as inappropriate

    i already bought games in order to play online and i can play. i dont want to use credit card. if you excluded greece from bying gold edition you shoyld had warn thy customers about this.

  • RuthenicTech766 commented  ·   ·  Flag as inappropriate

    i am from greece. i bought your prepaid card that your company is selling to greece. my account accepted the number and the amount of euros. i can not purcuase gold edition to play online because your company does not accept it from my country. this is fraud because the customers they dont know it!!!!!!! i want to tell me if your company here in greece knew about this problem. you understand that if the company of microsoft here in greece knew about this problem the fraud is from their side.

  • onigashimas7 commented  ·   ·  Flag as inappropriate

    Why can't we just play from the disc like 360 , when live is down as it seems to be a lot , I can't play , at a cost of £44 it's useless really not to mention the time it takes to load and update I just want to put disc in and play just updated to X box one from 360 this week not impressed at all feel conned and I can't play any c o d 360 games on here when I thought I could one word DISSAPOINTED

  • GameTest56 commented  ·   ·  Flag as inappropriate

    We run into hackers everywhere on Xbox live and we only have the ability to report them and that doesn't even ban them half of the time. I think we should be able to send in complaints about these people with a picture or a video as evidence and have these people banned immediately instead of letting them ruin our gaming experience.

  • TribalBloodWing commented  ·   ·  Flag as inappropriate

    Pretty much what the title says; have someplace online where, using the OneDrive functionality, upload videos for proof of misdeeds. MS support as of now is useless, and frankly, I do NOT trust the "Report People" option on the Xbox, as I have repeatedly reported obvious hackers for over a week, and the person in question is still around.

  • Bam2masdPebTabl commented  ·   ·  Flag as inappropriate

    All I want is a way to attach a message from the messages to the report so the people that work with the reports will see or hear what the person said

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